Privacy Policy

Effective Date: 12-Aug-2026

1. Introduction

Welcome to Pukruessey WS.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We may collect the following information:

• Phone number
• Meter number

2.2 Usage Data

• App usage activity
• Device information (model, OS version)
• Log data (errors, access times)

2.3 Water Service Data

• Meter readings
• Water consumption history
• Payment and billing records

2.3 Collection of Location Data

• Our app collects precise or approximate location data to enable core workforce management and search functionalities. This data is collected even when the app is closed or not in use if background location is enabled.

3. How We Use Your Information

We use the collected data to:

• Provide and manage water supply services
• Generate bills and receipts
• Track usage and payments
• Improve app functionality
• Communicate with users (notifications, reminders)
• Provide customer support
• We use the collected location information for the following specific purposes: * **Staff Type Tracking:** To identify, categorize, and track user staff types based on their current operational regions or stations. * **Geolocation Search:** To allow authorized users or administrators to view staff geolocations via our in-app search feature to coordinate tasks and ensure operational efficiency.

4. Sharing of Information

We do not sell your personal data.

• We do not sell or rent your location data. Your geolocation data is only visible to authorized accounts within your organization using the search feature and is securely transmitted over encrypted connections (HTTPS) to our servers.

We may share information with:

• Authorized staff or agents (e.g., meter readers, collectors)
• Service providers (hosting, cloud services)
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers
• Data encryption (where applicable)
• Access control and authentication

6. User Control and Permissions

You can grant or revoke location permissions at any time through your device settings. Disabling location permissions may limit or disable the staff tracking and search features of the app.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)

To exercise these rights, contact us at: 

• Email: theng-dany@prkandal.com
• Phone: (+855) 011 261 666

9. Third-Party Services

Our app may use third-party services (e.g., cloud hosting, analytics).
 These providers have their own privacy policies governing data use.

10. Children's Privacy

Our services are not intended for children under 13.
 We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
 Changes will be posted within the app with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

Pok Reussey Water Supply
 Email: theng-dany@prkandal.com
 Phone: (+855) 011 261 666
 Address: Puk Russey Village, Puk Russey Commune, Khsach Kandal District, Kandal Province.

By using our app, you agree to this Privacy Policy.